Kindling Restaurant Privacy Policy
1. Introduction:
Kindling Restaurant is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
• you use our website www.kindlingrestaurant.com
• you make a booking on our website.
• you make enquiries on our website.
• you sign up to our mailing list on www.kindlingrestaurant.com
• someone is interested in working with us.
2. Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
3. Who are we?
Kindling Restaurant is a restaurant based in Brighton, East Sussex, UK.
Our registered address is:
Kindling Restaurant
69 East Street
Brighton
BN1 1HQ
United Kingdom
01273 732534
4. How do we collect information from you?
We collect information from you:
• when you make a booking.
• when you visit a restaurant (preferences, allergies etc.).
• make an enquiry.
• when you sign up to marketing emails.
• When you apply and enquire about working at Kindling
5. What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our restaurant.
Kindling Restaurant collects information such as:
a. When you make a booking:
• Contact details (last name, first name, telephone number, email) (used for booking confirmation and post-dining feedback emails)
• Home or work address (if required)
• Billing information taken for deposits, ticketing, or holding credit card information for advance booking.
• Your questions/comments, during or following your visit to Kindling
b. In the case of no-shows (where applicable)
• Telephone number
• Company name
• Dietary requests
c. Marketing preferences (whether you opt-in or opt-out)
• When you dine at Kindling Restaurant
• Marketing responses (where applicable)
• Survey responses
• Current and past restaurant reservation details
• Membership details (should you opt to be part of our community initiatives/events)
d. When you access our sites:
By giving us your email address by filling in the ‘newsletter’ form and confirming you address.
There is “Device Information” about your computer hardware and software that is automatically collected by Kindling Restaurant. This information can include:
• Device type (e.g. mobile, computer, laptop, tablet)
• Cookies
• Operating system
• IP address
• Browser type
• Browser information (e.g., type, language, and history)
• Domain names
• Access times
• Settings
• Referring website addresses
• Other data about your device to provide the services as otherwise described in this policy.
e. Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
f. Careers:
You may submit your CV if you’re interested in working for us to manager@kindlingrestaurant.com This information may include:
• Personal details
• Employment details
• Education
• Salary history
• Other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at marketing@kindlingrestaurant.com.
6. How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Send you service emails (booking confirmation and post-dining feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them.
• We may use the information to customise the website according to your interests.
• On social media
• Contractual reasons: For example, you are a supplier or are partnering with us in some way. Your details will be held/processed to fulfil a contractual agreement
• There is a legal obligation - where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Below sets this out further detail, showing what we use the information we collect for:
Contact Details
• To manage your reservation
• To manage special requests and other services.
• To monitor your visits to Kindling
• To manage invoicing and payment records.
• Carrying out surveys and analyses of questionnaires and customer comments
• Managing claims/complaints
• Offering you the benefits of loyalty programs
Personal Information
• To improve our services, to input to our marketing.
• To assist promotion of our services and adapting our products.
Credit Card Number
• Managing the restaurant reservation or event booking and to take payment
Loyalty Membership Number
• Managing our relationship with customers before, during and after your visit
• Knowing and managing the preferences of new or repeat customers
• Managing the loyalty program and any rewards
• Providing details for the customer database
• Developing statistics and commercial scores, and carrying out reporting
Visit Dates
• To manage your restaurant booking.
Preferences and Interests
• To enhance customer experience and to customise and improve the services we offer.
Questions / Comments
To collect feedback to improve our services and monitor customer experience.
7. Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary, to deliver services on our behalf.
For example service providers (e.g. OpenTable for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties (including Gift Pro, Square Space, Open Table) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
8. How and where do we store data?
Kindling takes data security seriously, and we take appropriate technical and organisational procedures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorised access or disclosure.
We maintain physical, electronic and procedural safeguards in connection with collection, storage and disclosure of personally identifiable information
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
9. Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
10. Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to.
You can change your marketing preferences at any time by contacting us by email at marketing@kindling.com.
You have a right to request a copy of the personal information that Kindling Restaurant holds about you and have any inaccuracies corrected.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 5 years, after the date it is no longer needed by us for any of the purposes listed under the ‘How we use your information’ section within this policy.
Any requests you should have regarding your data choices should be made to this email address: marketing@kindling.com.
11. Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
WHAT ARE COOKIES?
Cookies are small data files that are transferred to your computer's web browser to enable our systems to recognise your browser and to collect information from your computer such as your IP address and other details about your computer which are collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
ARE COOKIES SAFE?
Yes - Cookies are not harmful and do not contain any information such as your home address, date of birth or credit card details. The information stored in cookies is safe and anonymous to any external third party, and your account
There are four main types of cookies – here’s how and why we use them:
1. Site functionality cookies – these cookies allow you to navigate the site and use our features.
2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your site experience.
3. Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.
4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie
CAN I TURN OFF COOKIES?
Yes – To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. Turning off cookies may limit your ability to use certain services.
For information on how to have your browser notify you when you receive a new cookies and how to disable or delete cookies, please consult the "Help" tab of your browser via the menu bar.
Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and- similar-technologies/. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
12. What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
13. Changes to this statement
Kindling Restaurant will occasionally update this Privacy Policy to reflect company and customer feedback. Kindling Restaurant encourages you to periodically review this statement to be informed of how Kindling Restaurant is protecting your information. This policy was last updated in July 2019.
14. Contact Information
Kindling Restaurant welcomes your comments regarding this Privacy Policy.
If you believe that Kindling Restaurant has not adhered to this Privacy Policy, please contact Kindling Restaurant at marketing@kindlingrestaurant.com
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
